Please enable javascript, or click here to visit my ecommerce web site powered by Shopify.

The Mystery of Patient Service

Valeo, The Lifestyle Magazine for Physicians and Healthcare Executives — Summer 2008 by: Ginger Wilding Cloud | View PDF

Every patient’s interaction impacts their overall customer experience, which influences perception of the medical care he or she receives. A well-trained “mystery patient” may be your best way of learning whether your staff needs a refresher in training protocol, regulatory compliance or managing patient requests.

View the PDF to read the full article.