- Apparel and Clothing
- Audio Mystery Shopping
- Brand Auditing
- Brand Loyalty
- Brand Protection
- Call Grading
- Customer Experience Management
- Customer Loyalty
- Customer Service
- Fast Casual
- Fast Food/QSR
- Health Care
- Long-Term Care
- Mobile Feedback
- Multi-Family Dwelling
- Mystery shopping
- Mystery Shopping Programs
- Mystery Shopping Scams
- Phone Shopping
- Quirky Consumer
- Senior Care
- Social Media
- Social Media Monitoring
- Text Surveys
- Tips for Mystery Shoppers
- Video Mystery Shopping
- About Us
- Become a Mystery Shopper
- Client Payment Processing
- MCP Hub
- Measure CP Hub
- Our Services
- Shopper App
- Shopper Sign UP
Apparel and Clothing
Audio Mystery Shopping
- Alcohol Compliance and Identification Checks
- Customer Experience - Our 2017 Outlook
- Customer Loyalty Gained through Mystery Shopping
- Evaluating Contact Centers Over the Phone
- Surveying Assisted Living Centers Via Phone
- Practicing Customer Experience Management Leads to Positive Customer Satisfaction
- Improving Shop Quality & Maximizing Your Earnings
- Mystery Shopping Jobs: Companies Gain Better Insight With A Variety of Shoppers
- Brand Protection: Are You Protecting What's Yours
- Measure CP - A Great Fit for Our Clients and Our Shoppers
- With Customer Perspective, Perception is Reality
- Measure CP Helps Mystery Shoppers Earn Extra Money for the Holidays
- Mystery Shopping For Franchise Businesses
- Video Mystery Shopping: Get The True Feel of Operations with Measure CP
- A Mystery Shopping Firm Can Help B2C Companies Improve the Customer Experience
- Market Research via Mystery Shopping: Three Opportunities for Success
- Mystery Shopping for Automotive After Sales: Choosing the Right Provider
- Mystery Shopping: How Training Companies Use Measure CP to Prove Results and Grow Revenue
- Social Media Feedback Shared Amongst B2B and B2C Industry Leaders at Consero’s Customer Experience Management Forum
- Mystery Shopping with Measure CP
- App Surveys Help Your Business Avoid Bad Online Reviews
- Mobile Surveys Bring Automatic Feedback to Help Your Business Grow
- Mystery Shopping to Build Brand Image for Your Company
- How A Mystery Shopper Can Improve Employee Performance
- Performing a Brand Audit: It’s Not Just For Big Companies
- Mystery Shops Can Help Grow Your Business and Keep Your Brand Consistent Through Stores
- Gaining Customer Perspective: Using Mystery Shoppers to Know Where Changes Can Help Boost Business
- Hire a Mystery Shopper to Know What Your Customers Think
- Customer Experience Management: What Can You Learn from Your Customers?
- Brand Auditing Helps Keep Your Franchises Consistent
- Brand Audit: Keep Your Consistency and Gain Trust
- Mystery Shopping: Consumer Perspectives Bring in the Business
- Brand Audit Basics
- Brand Audits v. Mystery Shops
- Audio Mystery Shopping with Measure CP
- Customer Service Should Not Be Affected by Klout
- Hotels Need a Brand Audit
- Using Brand Protection for Sports Sponsorship
- What Mobile Feedback Can Do For a Business
- Good Customer Experience Doesn't Mean Dealing With Bad Customers
- A Mystery Shopper Can Outperform Focus Groups at Supermarkets
- Customer Perspective Not Accurately Represented By Focus Groups
- Hiring Mystery Shoppers for Airlines
- Mobile Feedback Grows As Smartphone Usage Grows
- Measuring Customer Perspective for Thousands of People
- Consumer Experience is Not a Chicken or Egg Proposition
- What a Customer Experience Management Professional Does
- Conducting Brand Audits for Gas Stations
- Mystery Shopping for Airlines to Improve Customer Loyalty
- Gain Customer Perspective Through Social Media
- Hire a Mystery Shopper for Unbiased Feedback
- How Measure Consumer Perspectives Grades Call Centers
- Consumer Experience Management for Gas Stations
- Enhance Consumer Experience Through Social Media
- Customer Experience Management Will Grow in 2013
- Mystery Shopping Home Healthcare
- Holiday Mystery Shops Help Holiday Staffing
- How a Mystery Shopper Can Help a Healthcare Practice
- Mystery Shopping and Call Grading for Inbound Call Centers
- Conduct Mystery Shops in Home Health Care
- Customer Experience Management Makes Good Marketing
- Video Mystery Shopping Legal Issues
- Mystery Shopping Puts Feet on the Ground
- Customer Experience Management 101: Identify Channels of Communication
- Why Customer Experience Management Programs Should Be Launched From the Top Down
- Customer Experience Management For Your B2B Business
- Customer Experience Management for Assisted Living Centers
- Practice Customer Experience Management by Focusing on the Employee Experience
- Use Mystery shopping for a Medical Practice or Doctor's Office
- Customer Experience Management Benefits With Social Media
- How Mystery Shopping Benefits My Auto Service Center
- Kimberly Nasief discusses customer satisfaction survey fatigue in New York Times Article
- Outstanding Customer Service Leads to "Oh Wow" Reactions, Praise
- Customer Service is Top Priority for CMOs in 2012
- Four Customer Service and Social Media Myths
- How Customer Service Can Use Social Media
- Four Customer Experience Management Predictions for 2012
- Why hospitals need to practice good customer service
- Use Text Surveys With Apartment Complex Tenants After Move-In and Maintenance Calls
- Ethics of mystery shopping and health care
- Doctors need to embrace mystery shopping
- 5 Ways to Stop a Social Media Crisis
- Five Signs Your Customer Service Sucks
- Use Text Surveys for Your Hotel
- Why You Should Mystery Shop Your Hotel
- Want to be good at customer service? Be mediocre.
- Use Text Surveys for Your Resort
- 5 Signs Your Customer Experience Management Is Failing
- Use Text Surveys for Your Car Rental Service
- 5 Ways to Manage Your Customer Experience Management
- Your Resort Needs Mystery Shoppers
- How Does Customer Experience Management Work?
- What Is Customer Experience Management?
- Mystery Shop Your Car Rental Service
- How Wireless Stores Can Use a Mystery Shopper
- Five Things You're Missing that a Mystery Shopper Can Find
- Four Things Your Mystery Shopping Company Is Missing
- How and Why to Use Twitter for Customer Service
- How Baby Stores Can Benefit From a Mystery Shopper
- How Can My Photography Studio Benefit From a Mystery Shopper?
- Top 5 Reasons for Your Business to Take Good Care of Moms
- Why Your Online Store Needs a Mystery Shopper
- Using Text Surveys in Your Baby Store
- Why Your Auto Service Station Needs a Mystery Shopper
- Where is the future of technology going for customer feedback?
- The Window to a Business's Soul
- Six Things Your Restaurant Can Do to Improve Sales — RIGHT NOW!
- Klout vs. Clout: What Does Each Mean for Your Business?
- Use Text Surveys for Clothing Stores
- Use Text Surveys for Department Stores
- Company Culture > Customer Service
- What Do Mystery Shoppers Look for at a Gas Station?
- What Do Mystery Shoppers Look for in Clothing Stores?
- How and Why to Use Twitter for Customer Service
- Why Should I Bring a Mystery Shopper Into My Garden Center?
- Why Should I Bring Mystery Shoppers Into My Nail Salon?
- Five Things Your Bar Can Do RIGHT NOW to Improve Sales
- Why Should I Bring Mystery Shoppers Into My Department Store?
- Why Should I Bring a Mystery Shopper Into My Hair Salon?
- Mystery Shopping at a Retail Electronics Store [VIDEO]
- What Does a Convenience Store Age Compliance Mystery Shop Look Like? [VIDEO]
- Empower Your Customer Service Staff
- Re-Evaluate the Meaning of Competition
- Customer Service Phone Call Etiquette: Don't Transfer Blindly
- Customer service is how you operate your business
- Getting Mystery Shopper Feedback for your Cable Provider via Text Survey
- Customer Service and Selling: Is There Room for Overlap?
- The Power of Texting in a QSR/Fast Food Restaurant
- People Serving People: Keeping Customer Service Human
- Mystery Shopping 101: Text Surveys in a Bank
- The Power of Texting Senior Care Facility
- Why Do Mystery Shopping After Training?
- Multifamily Dwelling or Apartment Complex: Mystery Shopping with Text
- Using Text Surveys for a Utility Company
- Casual Dining Restaurant: Mystery Shopping by Text
- How Can My Independent Bookstore Use a Mystery Shopper?
- Using Text Surveys in a Fast Casual Restaurant
- Using Text Surveys for a Wireless Store
- How Can My Bookstore Benefit From a Mystery Shopper?
- Using Text Surveys for a Cable Provider
- How Can My Doctor's Office Benefit from Mystery Shopping?
- How Can My Urgent Care Facility Benefit From a Mystery Shopper?
- How Can My Medical Practice Benefit From a Mystery Shopper?
- How Can My Liquor Store Benefit From a Mystery Shopper?
- How Can My Cell Phone Store Benefit From a Mystery Shopper?
- How Can My Fast Food Restaurant Benefit From a Mystery Shopper?
- How Can My Gas Station Benefit from a Mystery Shopper?
- Why Should I Have a Mystery Shopper Call In to My Call Center?
- How Can My Airline Benefit from Mystery Shopping?
- What the FTC Says About Mystery Shopping
- How Can My Bank Benefit From a Mystery Shopper?
- How Can My Apartment Complex Benefit From a Mystery Shopper?
- Is Mystery Shopping Good for My Store?
- How Can My Movie Theater Benefit from Mystery Shopping?
- How Can My Gym Benefit from Mystery Shopping?
- How Can My Salon Benefit from Mystery Shopping?
- How Often Should I Bring Mystery Shoppers Into My Store?
- Can Mystery Shoppers Help Reduce Shoplifting?
- How Can My Restaurant Benefit from Mystery Shopping?
- How Can My Bookstore Benefit from Mystery Shopping?
- How Can My Dental Practice Benefit from Mystery Shopping?
- Banks Take a New Look at Mystery Shopping
- How the British Government Uses Mystery Shopping to Check on Fundraisers
- The Island of Cyprus Engages Mystery Shopping
- What Does Undercover Boss Teach Us About Mystery Shopping?
- Why You Should Use Mystery Shopping for Your Website
- South Dakota Stores Use Mystery Shopping on Black Friday
- How an Australian Travel Company Used Mystery Shopping to Improve Sales
- Mystery Shopping Experiences Explosive Growth in Amarillo, TX
- Industry Review: Mystery Shopping a Car Detailing Program
- The Growth of Medical Mystery Shopping
- Libraries Use Mystery Shopping Service
- How Police Use Mystery Shopping to Stop Sale of Alcohol to Minors
- Exploding Six Myths About Mystery Shopping Companies
- Debunking Medical Mystery Shopping Myths for the Health Care Professional
- Can You Mystery Shop a Church? You'd Better Believe It!
- Five Reasons Why Mystery Shopping is Necessary
- Five Myths About Mystery Shopping
- What is the Mystery Shoppers Providers Association?
- A MeasureCP Client Success Story
- Mystery Shopping the Immediate Care/Health Care Industry
- Companies Need to Look Beyond The Immediate Solution to Solve Customer Service Problems
- How a Mystery/Secret Shopping Program Helps Your Brand Audit
- Mother's Day Yields Customer Service Nightmares
- What Does a Mystery Shopper Look for in a Senior Housing Facility Shop?
- What Do Mystery Shoppers Look for in a Restaurant?
- What Do Mystery Shoppers Look For in a Retail Store?
- Measure Consumer Perspectives Joins High Impact Portfolio
- Last Sale of the Year!
- Fast Food Shops
- How Restaurant Customers Butter Their Bread
- Apartment Mystery Shopping
- Kimberly Nasief-Westergren, President, Measure Consumer Perspectives
- Chick Fil A vs Arby's: Customer Service and a Tale of Two Parking Lots
- Business First selects 2009 Forty Under 40
- Business First selects 2009 Forty Under 40
- The Mystery of Patient Service
- MOSAIC AWARDS
- "Kimberly Nasief-Westergren aims to help companies gain glimpse into consumers' minds via mystery shopping"
- Mystery Shopping Changes With The Times
- Measure Consumer Perspectives
Customer Experience Management
- Measure Consumer Perspectives Launches Data Visualization Platform Envision
- Doughnut try this at home (a.k.a. Keep on truckin')
- If you got the wine, I got the time...
- Why mystery shopping is still critical in the age of big data
- NAWBO names EPIC Award recipients
- Measure CP Named Winner of 2013 Better Business Bureau Torch Award
- Measure Consumer Perspectives receives 2013 Torch Award for Marketplace Ethics from BBB
- BBB selects 2013 winners for marketplace ethics awards
- Louisville's 50 fastest-growing businesses unveiled
- Measure CP Awarded the 2013 Kentucky Pacesetter Awards by the Kentucky Small Business Development Center
- KSBDC Announces 2013 Kentucky Business Pacesetters
- The clandestine customer: Kimberly Nasief-Westergren has mystery shoppers collect customer-service details for clients
- When Businesses Can’t Stop Asking, ‘How Am I Doing?’
- High Impact Program identifies Louisville’s top fast-growth companies
- Mystery Shopping Changes with the Times
- Measure Consumer Perspectives Becomes BBB Accredited
- Kimberly Nasief-Westergren aims to help companies gain glimpse into consumers’ minds via mystery shopping
Mystery Shopping Programs
Mystery Shopping Scams
Social Media Monitoring
Tips for Mystery Shoppers
Video Mystery Shopping