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FAQ

[vc_row][vc_column width=”2/3″][vc_accordion][vc_accordion_tab title=”Where do you shop?”][vc_column_text]

We have the resources to shop anywhere you are. We deploy mystery shopper programs both domestically and internationally. Whether it’s a single store or an international chain, we are able to provide mystery shoppers to any kind of business, whether it’s B2C or B2B.

[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”How much do shops cost?”][vc_column_text]

Contact us today to learn more.

[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Can you record my phone calls?”][vc_column_text]

Yes, we can. Some states require all party consent (both parties must agree to be recorded), while others only require single party consent (one party — usually the person doing the recording — must agree). We have all of the legal documentation and releases so that you can remain legally compliant.

[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Can we legally do audio and video recorded mystery shops?”][vc_column_text]

Yes. Some states require all party consent, while others only require single party consent. We have all of the legal documentation and releases so that you can remain legally compliant.

[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”I don’t have stores; I sell product inside retail stores. Can you help?”][vc_column_text]

Absolutely. This falls under our brand audit category, wherein our team evaluates how your product is being represented and sold by your resellers.

[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”What do your mystery shoppers look like?”][vc_column_text]

Our mystery shoppers come from all walks of life, and have a variety of backgrounds. They are moms, students, retirees, full time shoppers, and full time employees. Their common trait: they want to improve the state of a business’ customer service and customer experience management.

[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”How many evaluators do you have?”][vc_column_text]

We have tens and tens of thousands of evaluators. However, quantity is not nearly as important as quality. The real question you should ask is…

[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”How do you qualify a mystery shopper?”][vc_column_text]

Anyone can sign up to be a Measure CP mystery shopper. As we begin to understand what your needs are as a client, we can begin to narrow down the field through shopper certifications and demographics.

[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Can you meet my rotation demands?”][vc_column_text]

Yes, we can restrict our mystery shoppers from visiting a location, or any of your locations for any length of time.

[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Are your shoppers able to prove that they were on site?”][vc_column_text]

Yes. Unfortunately, mystery shopper theft does exist. Through our app, we can require shoppers submit geo-coded proof of their visit, and make sure they were actually onsite.

[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Can you guarantee completion?”][vc_column_text]

We do our very best, and work to always keep you in the loop to ensure that you know where we are in the completion process. The unexpected will happen, from mother nature to shopper emergency to QC rejection.

[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Can I try before I buy?”][vc_column_text]

We are happy to provide you with a complimentary phone shop so that you can get an idea of how our program works.

[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Can I target specific employees or times?”][vc_column_text]

Yes. This is a very common request, and we are able to accommodate this request. Whether you want to determine which employees are doing a good job, or avoid being mystery shopped during peak times, we can fit your schedule and target times as you need it.

[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Can i customize my program and forms?”][vc_column_text]

Yes, you may use our standardized forms, or we can customize a form that specifically measures your brand specific processes and protocol. We can even customize the data and sentiment analysis reports you receive.

[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Are you looking for channel partners?”][vc_column_text]

Yes, we are. We have many clients that package the face of our product as your own, while we run the operations of your program. Contact us today about becoming a channel partner.

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