We published a couple of videos on mobile feedback for mystery shopping and brand audits a few years ago. While the technology may have changed, the principles are still the same: mobile feedback is a great way to get immediate, real-time feedback from your customers.
You can send them a text survey as they pay their bill, and give them two or three very short questions, as well as a chance to leave comments. They can take photos, respond to surveys, and even leave voice comments.
When we first developed the mobile feedback program, smartphones were just starting to enter the market, and a lot of people were still using flip phones or “dumb phones.” But the newer technology lets them do so much more.
To learn more about mobile feedback and what it can do for your business, please contact us to request a quote or to speak with one of our mystery shopping sales professionals.