Protecting investments comes in many forms. For hospitality and dining, ensuring identification and compliance checks are constantly safeguarding liquor licenses
It’s finally here—2017! We’re excited about the New Year and our clients are optimistic, too. With consumer confidence rising and
Some business owners think customer loyalty is only earned through offering repeat business programs like loyalty cards, and offering regular
Evaluating an assisted living center can be a long, drawn-out experience, and can be fairly involved.
Still, it’s vitally important, since
Customer Experience Management is crucial in order to turn first-time customers into repeat customers, and even loyal fans.
When a customer's
Respondents often ask how they can better maximize their earnings. While it can take a variety of shops to
Are you wondering what mystery shopping jobs can do for your business? Mystery shopping jobs provide a new type of
What is brand protection, and why is it important? First, let’s discuss what your brand is. A brand, according to
If you want to improve your business, Measure CP can help. Measure CP is the next generation of consumer brand
How much do you know about the customer perspective of your business? If you spend time reading online reviews of
Have you heard of mystery shopping, and are wondering what the buzz is about? Mystery shoppers are secret shopping customers
There is a misconception among many business owners that mystery shopping is simply when a secret shopper comes into your
In today’s business climate, mystery shopping firms protect a company’s most important asset – the customer experience.
For B2C companies, there
Market research comes in many shapes and sizes. For example, imagine a scenario where you are the number nine player
Mystery shopping has a variety of purposes outside of traditional retail shops. Automotive after sales mystery shops offer a valuable
Mystery shopping provides immediate and ongoing feedback that training companies can use to not only prove the effectiveness of their
HOUSTON – September 10, 2013 – Proactive customer experience management is tantamount in today’s competitive landscape. Both B2C and B2B
Mystery shopping may sound simple on the surface - send a secret shopper to your store and have them report
Mystery shopping is essentially a mirror which reflects the reality of front-line customer interaction and how the company brand is
Has your business ever used a mystery shopper? If not, now may be the time to see what a mystery
Mystery shops can help a business better understand and develop brand consistency, customer perspective, employee effectiveness, and so much more.
Understanding the customer perspective is crucial to a business’ success. A business owner may train staff to offer the best
A mystery shopper can provide crucial pieces of information and insight that you may not be able to obtain any
Mystery shopping reveals one thing above all else: consumer perspectives. What keeps a company, a store, and a corporation in
With a brand audit, a company’s eyes will be opened to the strong points and weak points of its business.
While both brand audits and mystery shops help a company or corporation expose its weaknesses and strengths, the holes in
Corporations should make brand protection an integral part of their sports sponsorship packages, not only as a way to make
Hiring a mystery shopper to visit a supermarket can give managers valuable insight into their customers' experience and views, without
Mystery shoppers work for a great many service industries and fields. One area where mystery shoppers can provide valuable feedback
Mystery shopping auditors vastly outperform monitoring software used for grading call centers, something that can often mean the difference between
Brand audits can benefit gas stations of any size and ownership. A brand audit shows if customer expectations are being
Mystery shopping can be a beneficial way for airlines to gain objective feedback. Typically, airlines only hear from angry customers
Mystery shopper agencies are not reserved for large corporations with hundreds of franchise operations around the country. Mystery shoppers are
Measure Consumer Perspectives is not only an in-person mystery shopping firm working with onsite retail operations. We also specialize in
Mystery shopping audits are an excellent way for home health care providers to gain insight into the level of customer
Retail mystery shops — having professional mystery shoppers visit a retail store — are one of the most valuable ways
A mystery shopper can diagnose a mysterious case of low patient retention and low referrals. For a medical practice, fewer
Mystery shopping for call centers may seem like an unlikely way to measure a call center's effectiveness. But more and
Video mystery shopping is a practice that many organizations frequently turn to when they need to evaluate their products and
Mystery shopping is one of the most valuable ways for CMOs and COOs to obtain feedback about their operations. While
Customer experience management can be directly linked to how the employees understand and view their workplace. It's easy to understand
Mystery shopping is a great way to explore how well a medical practice or doctor’s office is really doing when
Customer experience management, customer service, customer retention. Call it what you want, it's becoming more and more important as customers
People think mystery shopping is usually reserved for restaurants, clothing stores, and the occasional cell phone store or doctor's office.