FREQUENTLY ASKED QUESTIONS

What is a mystery shopper?
Are you a legitimate company?
What kind of assignments do you offer?
What are you looking for in a mystery shopper?
Do I need to have previous experience?
How much does it cost to sign up?
How do I sign up?
How do I know if I am signed up as a shopper for your company?
What do I do if I have forgotten my password?
Why am I being asked for my Social Security Number and date of birth during registration?
Is my information safe, and is it safe to give this information over the Internet?
How long will it take until I get my first job?
Are there evaluation forms I will have to fill out?
How long should I retain records such as reports, receipts, and other documentation I submitted for assignments?
When do you pay?
What is Pay Pal?
How much will I get paid?
Who do I contact for payment discrepancies?
Can I refuse certain assignments?
How long will I have to complete work?
How can I increase my chances of getting more jobs?
What is a shopper rating and how might mine be affected?
What is expected on an assignment?
Who will supervise my work?
What happens if I have to cancel a shop? Will it affect my rating?
How do I cancel an assignment?
Do you reimburse for gas or mileage?
Do you pay referral fees if I get other people to become register shoppers?
Why don't I see available shops?
What are helpful tools for me to have to complete my assignments?
What is a good resource for finding video and audio equipment?
What is Vocazilla?
How do I deactivate my account if I am no longer interested in being a mystery shopper?
What do I do if I receive a check from you?
Are there other legitimate ways that I can make money, either with your company, or with others?
How can I get Rick-Rolled?
I have been Rick-Rolled. What does this mean?
What are your business hours?
How can I contact you if I need to?

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What is a mystery shopper?"
Also known as a secret shopper, mystery shoppers check and document service and performance at a variety of businesses.

Are you a legitimate company?
We are indeed a legitimate company. We are a member in good standing of the Mystery Shopping Providers Association and the Better Business Bureau.

What kind of assignments do you offer?
Our clients encompass a wide range of merchants, including retail stores, financial service providers, restaurants, multi-family & senior housing, HR firms and a variety of healthcare service providers.

What are you looking for in a mystery shopper?
We need shoppers who are able to follow instructions and provide very detailed reports. Shoppers are required to complete their assignments during a specific time frame, perform the shop as outlined by the shop instructions and provide all the requested documentation. Shoppers need to be reliable and honest.

Do I need to have previous experience?
Previous experience is not necessary. You only need a good attitude and a commitment to doing the best you can at completing your assignments accurately and on time.

How much does it cost to sign up?
You should never have to pay to sign up as a mystery shopper. Legitimate mystery shopping companies will not charge you a fee.

How do I sign up?
Go to our website. Click on the Login drop down menu and you'll see New Shopper Signup. Fill out the application and submit it. It's as simple as that!

How do I know if I am signed up as a shopper for your company?
Try logging in to www.measurecp.com, using your e-mail address and suspected password. If that does not work, follow the instructions in the dialog box.

What do I do if I have forgotten my password?
Go ahead and try to log in to www.measurecp.com with your e-mail address and the wrong password. You will be directed to a dialog box and you will choose step 3, e-mail password function. Your password will be e-mailed to you. Do not call the office for your password, as we do not have access to it.

Why am I being asked for my Social Security Number and date of birth during registration?
We are required by law to report income over $600 per year to the IRS. We are also required to verify that our shoppers are legally eligible to work in this country. The application process through our website is very secure.

Is my information safe, and is it safe to give this information over the Internet?
Our database has a perfect 10-year history of protecting shopper information. The Shopper Profile page is secured by SSL, using Comodo encryption. Vital data such as SSN and EIN tax IDs are encrypted at the database level, making it human-unreadable at the database level.

How long will it take until I get my first job?
As soon as you have been approved, you can log into the site and start looking for jobs in your area.

Are there evaluation forms I will have to fill out?
Yes, for most assignments you will need to complete a shop report on-line. They are self-explanatory and if you've read your assignment instructions, you should have no problems filling out the report.

How long should I retain records such as reports, receipts, and other documentation I submitted for assignments?
It is a good idea to keep your records for at least a year for tax purposes.

When do you pay?
We pay on the 15th of the month following the completion of your assignment. For example, if you completed your assignment in June, your payment will be processed on July 15th.

What is Pay Pal?
Pay Pal is a quick and secure way for us to pay you for your assignments without your having to give us your financial information. If you do not already have a Pay Pal account, log onto www.paypal.com to set one up.

How much will I get paid?
The pay rate varies from assignment to assignment, depending on a number of factors. You will be told up front how much an assignment pays before you commit to doing it.

Who do I contact for payment discrepancies?
You may contact our accounts payable division at ap@measurecp.com

Can I refuse certain assignments?
You are never required to accept an assignment. Not accepting an assignment will not affect your rating.

How long will I have to complete work?
The length of time you have to complete an assignment differs, depending upon the guidelines set by our client. You will know ahead of time the due date of an assignment before you accept it.

How can I increase my chances of getting more jobs?
A great way to learn how to become a better mystery shopper and increase your changes of being assigned jobs is to become Silver or Gold certified through the Mystery Shopping Providers Association. Also, being diligent about completing your assignments on time and accurately will raise your rating and make you eligible for more assignments. Job Slinger is also a great tool for getting more jobs.

What is a shopper rating and how might mine be affected?
A rating is a scoring system that reflects how well you perform your assignments. When you are first accepted as a mystery shopper with Measure Consumer Perspectives, you will automatically be given a rating of 5. As you complete assignments on time and accurately, your rating will raise. The highest rating is 10. Deductions in rating could be caused by not finishing the assignment on time, canceling the assignment, not providing the required documentation, and grammatical and spelling errors.

What is expected on an assignment?
Once you accept an assignment, we expect for you to complete the job in the required time frame. It is imperative that you carefully read the shop instructions and follow them to the letter. We need your reports to be accurate and detailed, with the proper documentation included. We expect you to not draw attention to yourself and not reveal yourself as a mystery shopper. Do not take your assignment instructions with you inside the business and do not be obvious about writing notes. If the employees know you are a mystery shopper, they will behave differently.

Who will supervise my work?
You will work with both a scheduler and an editor when doing your shop. The scheduler will make sure that you perform the shop during the required time frame and the editor will make sure you have completed the assignment within the parameters required by the shop description. It is imperative that you watch your e-mail for 24 hours after submitting a shop to ensure that the editor does not have questions that need to be answered before the results of your work can be sent to the client. We need you to answer any questions immediately.

What happens if I have to cancel a shop? Will it affect my rating?
When we assign a shop, we have a time frame set by the client that must be met. If you accept the assignment, we expect that you will fulfill the commitment for a timely and accurate completion. However, we know that emergencies happen. If you contact us immediately, we can try to work with you on either adjusting the date or reassigning the shop. Canceling a assignment the day before or day of a shop can affect your shopper's rating. The sooner you contact us for help, the more likely it is that we can resolve the situation without it affecting your rating.

How do I cancel an assignment?
Contact your shop scheduler immediately.

Do you reimburse for gas or mileage?
Any reimbursements provided are written out in each individual shop description. We do not reimburse for gas or mileage unless it is specifically called for in the shop description. Be sure to keep a record of your mileage for your own tax purposes.

Do you pay referral fees if I get other people to become register shoppers?
There are times when we have very specific needs regarding a shopper. For example, we might need a CPA or a Registered Nurse. If you could provide us with a friend or family member who meets the criteria and is able to complete an assignment for us, we would then pay a referral fee.

Why don't I see available shops?
If you have narrowed the search to your state or zip code and you do not see available assignments, then there are none available at this time. Check back on a regular basis as we are constantly updating our database.

What are helpful tools for me to have to complete my assignments?
Pen, stapler, Palm or other smart phone, a stopwatch or smart phone that has a stopwatch function, a scanner, and a digital camera. It is not required to have your own digital recording device but having one would increase your likelihood of getting assignments.

What is a good resource for finding video and audio equipment?
Most office stores have digital audio recorders. If you'd like to look on the Internet, www.amazon.com is a good resource for digital equipment.

What is Vocazilla?
Vocazilla is the recording system we use for telephone assignments. Your shop instructions will detail how to use the Vocazilla system to ensure that your calls are recorded properly. As long as you follow the instructions, it is very easy to use.

How do I deactivate my account if I am no longer interested in being a mystery shopper?
If for any reason you are unable or unwilling to perform mystery shops, you can visit our website and log-in using your e-mail address and password. Then enter the My Profile section at the top of your Shop Log and look for Account Status. There you will find a link to change your account status. Click on that and you can revise your settings to either deactivate your account or change your e-mail preferences.

What do I do if I receive a check from you?
This is a scam! We never mail checks to shoppers for assignments. Do not cash this check under any circumstances. We would appreciate it if you would send the check and any other included documents to us so that we can turn them over to the FBI.

Are there other legitimate ways that I can make money, either with your company, or with others?
Yes! We realize that everyone has contacts with business owners who could use our services. If you know of a company, that you have direct contact with a decision maker, refer us. We provide referral fees to shoppers who can refer us the decision maker. To learn more, please call our offices. We also recommend taking surveys. These are two companies that are legitimate, and pay for people to complete their surveys: Survey Savvy and .

How can I get Rick-Rolled?
Please visit this link.

I have been Rick-Rolled. What does this mean?
Please visit this link.

What are your business hours?
Our office is open Mon-Fri, 8am-8pm EST. We are closed weekends and holidays.

How can I contact you if I need to?
You can contact us at:

• Measure Consumer Perspectives
  Corporate Office:
  627 S. Hurstbourne Pkwy
  #204
  Louisville, KY 40222
  502.509.7467
  
  
• Texas Office:
  2203 Timberloch Place, Suite 100
  The Woodlands, TX 77380
  281.616.6900
  
  
• Email us at:
  info@measurecp.com